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An enhanced 911 emergency dispatch system went on line in Deschutes County
November 19. An emergency caller's address now appears automatically on the 911 dispatcher's computer screen and, once that address is verified, dispatchers can quickly pass the information to firefighters or police.
The system enhancement is supposed to allow faster response times for emergency
services. It can also help police and fire personnel respond when a caller
cannot give their address correctly.
"Some people will not give their address correctly or aren't able to in a
crisis situation," said Pat Davis, Sisters Police administrative assistant.
Many addresses have been changed in Sisters over the summer, and the new
addresses may not yet have been loaded into the new 911 system. According to
911 director Ron Meckler, U.S. West has promised to provide 911 with updated
address records for Sisters by the end of the year.
Meckler said the transition period should not hurt coverage in Sisters.
"To make sure everyone in Sisters is covered, we have both addresses," Meckler
said. "We're familiar with the changes that have been made and so are the
officers and firefighters, so even if we have an old address, we know where it
is."
